Last Updated: August 2026
We want you to love your A Game of Murder and Mystery experience! This Refund & Returns Policy explains our policies regarding returns, refunds, exchanges, damaged products, custom orders, gift cards, and event tickets.
Before returning a product or requesting a replacement, exchange, or other resolution, please contact us at support@playagameof.com to initiate the process. Items returned without first contacting us may not be eligible for a refund or exchange.
PHYSICAL PRODUCT RETURNS
Eligible physical products may be returned within 30 days of purchase.
To be eligible for a return:
- The product must be unopened and unused.
- The product must be in its original condition and packaging.
- Proof of purchase or an order number may be required.
- You must contact A Game of Murder and Mystery before returning the product.
Custom products, gift cards, event tickets, and other items identified as final sale are not eligible for return.
Once an eligible return is received and inspected, we will notify you regarding the status of your return. If approved, the applicable refund will be issued to the original method of payment.
Please allow additional processing time for your bank or payment provider to post an approved refund.
RETURN SHIPPING & ORIGINAL SHIPPING COSTS
Customers are responsible for the cost of shipping an eligible return back to A Game of Murder and Mystery. Original shipping costs associated with the order are nonrefundable and will be deducted from the amount refunded, where applicable.
Approved returns should be mailed to:
A Game of Murder and Mystery
6501 Albemarle Rd
PO Box 25141
Charlotte, NC 28212
We recommend using a trackable shipping method when returning an order. A Game of Murder and Mystery is not responsible for returned packages that are lost or damaged in transit.
Please do not mail a return before contacting us and receiving return instructions.
DAMAGED, DEFECTIVE OR INCOMPLETE PRODUCTS
If your order arrives damaged, defective, or missing a component, please contact us at support@playagameof.com with your order information and photographs or other documentation showing the issue.
When an individual component can reasonably resolve the issue, A Game of Murder and Mystery may provide a replacement component rather than replacing the entire game. If the damage or issue affects the game as a whole and cannot reasonably be resolved by replacing an individual component, we may replace the complete game.
AGOMM will determine the appropriate replacement or resolution based on the nature and extent of the issue.
Customers will not be responsible for additional shipping costs associated with replacements provided for confirmed damaged, defective, or incomplete products.
EXCHANGES
Exchanges are only available for products that are damaged or defective and require replacement.
Products may not be exchanged for a different game, theme, format, product, or combination of products. For example, a Party Box cannot be exchanged for Spooky Night-Ins or for a Party Box featuring a different theme.
If you would like a different product and your original purchase otherwise qualifies for a standard return, you may complete the applicable return process and place a separate order for the desired product.
CUSTOM ORDERS
All custom games, personalized products, and other products created specifically for an individual customer or event are final sale and cannot be returned or exchanged. If a custom order arrives damaged, defective, or incomplete, please contact us so that we can resolve the issue in accordance with our damaged-product policy above.
Additional terms applicable to custom games are available on our Custom Orders page.
SALE ITEMS
Items identified as final sale or clearance are not eligible for return or refund.
Any additional return restrictions applicable to a promotional or discounted purchase will be disclosed at the time of purchase.
GIFT CARDS
Gift cards are final sale and are not eligible for return, exchange, or refund, except where otherwise required by law.
EVENT TICKETS
All event ticket sales are final and nonrefundable. Customers who are unable to attend an event are not entitled to a refund for unused tickets or no-shows.
A Game of Murder and Mystery may, at its sole discretion, make exceptions to this policy in individual circumstances. Any exception does not modify this policy or establish an obligation to provide similar exceptions in the future.
Rescheduled Events
If an event is rescheduled by A Game of Murder and Mystery, purchased tickets will automatically be honored for the rescheduled date.
Customers who are unable to attend the new date may be provided an opportunity to request a refund within the timeframe communicated by A Game of Murder and Mystery following the rescheduling.
Cancelled Events
If an event is cancelled by A Game of Murder and Mystery, affected ticket holders will be contacted with information regarding the cancellation and the resolution available for that event.
Depending on the circumstances of the cancellation, available resolutions may include a refund, credit, transfer to another event, or another appropriate option communicated by A Game of Murder and Mystery.
Certain circumstances outside of our reasonable control—including severe weather, venue closures, emergencies, government restrictions, or other unforeseen circumstances—may affect the options available following an event cancellation.
REFUND PROCESSING
Approved refunds will generally be issued to the original payment method used for the purchase.
Once a refund has been processed by A Game of Murder and Mystery, the amount of time required for the funds to appear in your account is determined by your bank, card issuer, or payment provider.
Original shipping charges and other nonrefundable costs will not be returned except where otherwise stated in this policy or required by law.
POLICY ABUSE
A Game of Murder and Mystery reserves the right to deny a return, refund, replacement, or exchange that does not meet the requirements of this policy or where there is evidence of fraud, misuse, or abuse of our return or replacement process.
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.
NEED HELP?
Questions regarding returns, refunds, exchanges, damaged products, or event tickets may be directed to:
A Game of Murder and Mystery
support@playagameof.com
Please include your order number and relevant details so we can assist you as quickly as possible.